Last updated: 31 July 2026
Lockout Locksmiths respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit or use lockoutlocksmiths.co.uk, contact us, request a locksmith service, or otherwise interact with us.
We aim to handle personal information fairly, transparently and securely and in accordance with applicable UK data protection law, including the UK GDPR, the Data Protection Act 2018 and, where applicable, the Privacy and Electronic Communications Regulations 2003 (PECR).
Please read this Privacy Policy carefully.
1. Who We Are
Lockout Locksmiths provides locksmith services in North West London and surrounding areas.
Registered Office:
48 Goldbeaters Grove
Edgware
London
HA8 0QB
United Kingdom
Telephone: 020 7101 3450
Email: info@lockoutlocksmiths.co.uk
Website: lockoutlocksmiths.co.uk
For the purposes of applicable data protection legislation, Lockout Locksmiths is responsible for personal information collected through this website and through communications with us.
If Lockout Locksmiths operates through a separately registered legal entity, the legal entity name and company registration number should be added to this section.
2. What Personal Information Do We Collect?
Depending on how you use our website or contact us, we may collect information such as:
You should only provide personal information that is relevant to your enquiry or requested service.
3. How We Collect Your Information
We may collect personal information when you:
We may also receive limited information from third-party platforms or services where this is necessary to provide, measure or manage our services.
4. How We Use Your Personal Information
We may use your information to:
We will not use your personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by law.
5. Our Lawful Bases for Processing
Where UK data protection law requires a lawful basis for processing personal information, we may rely on one or more of the following:
Contract
We may need to process your information to provide a service you have requested or to take steps at your request before entering into a contract.
For example, we may need your name, telephone number, location and service requirements to arrange a locksmith visit.
Legitimate Interests
We may process information where this is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms.
This may include operating and securing our website, managing enquiries, maintaining business records, preventing fraud and improving our services.
Consent
Where consent is required, we will ask for it before carrying out the relevant processing.
For example, non-essential cookies and certain analytics or advertising technologies may require your consent.
You can withdraw consent where applicable.
Legal Obligation
We may process information where necessary to comply with a legal or regulatory obligation.
6. Telephone, Email and Website Enquiries
If you contact Lockout Locksmiths by telephone, email or through a website form, we may retain the information you provide so that we can respond to your enquiry and provide the requested service.
This may include your name, telephone number, email address, location, details of the locksmith problem and other information necessary to arrange the service.
We may retain relevant records after an enquiry or completed job where this is necessary for legitimate business purposes, legal obligations, accounting requirements, insurance purposes or the establishment, exercise or defence of legal claims.
7. Payments
Where payment is required for our services, payment information may be processed through the relevant payment provider.
We do not needlessly retain full payment card details.
Payment providers may process personal information in accordance with their own privacy policies and terms.
8. Website Security
We take reasonable technical and organisational measures to protect information held by us.
Our website may use security and performance technologies, including Wordfence and LiteSpeed Cache, where configured.
These technologies may process technical information such as IP addresses, browser information, requests and security-related information in order to protect, secure, cache or improve website performance.
Security technologies may identify and block suspicious or malicious activity.
LiteSpeed Cache is primarily used to improve website performance and caching. The exact cookies or technical storage used can depend on the website configuration and features enabled.
9. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Cookies are small files or information stored on your device when you visit a website. Some are necessary for the website to function properly, while others are used for purposes such as analytics, advertising or remembering preferences.
We distinguish between:
Strictly Necessary Technologies
Some cookies or similar technologies are necessary for the website to operate, maintain security, process forms, provide requested functionality or deliver services you have specifically requested.
Where a technology is strictly necessary, consent may not be required under applicable law.
Analytics Technologies
Where enabled, we may use analytics services such as Google Analytics to understand how visitors use our website and to help us improve its performance and content.
Analytics technologies may collect information such as pages visited, approximate location, device information, browser information and interactions with the website.
Where consent is required, analytics technologies will not be activated until the appropriate consent has been provided.
Google Analytics 4 may use cookies including _ga and _ga_<container-id> to distinguish users and maintain session information. (Google Support)
Advertising and Measurement Technologies
Where applicable, our website may use technologies associated with online advertising and conversion measurement, including Google Ads.
These technologies may help us understand whether advertising leads to enquiries or completed actions on our website.
Where consent is required, these technologies will only be used after the appropriate consent has been obtained.
Security Technologies
Security services such as Wordfence may use cookies or other technologies to help identify malicious traffic, protect the website and prevent unauthorised activity.
The exact technologies used may change as our website security configuration is updated.
10. Cookie Consent
Where cookies or similar technologies require consent, we will provide an appropriate consent mechanism.
You should be able to accept or reject non-essential cookies and, where applicable, change your preferences later.
We will not rely on simply continuing to browse the website as consent for non-essential cookies.
The ICO states that consent for non-essential cookies and similar storage technologies must be informed, specific and given through a clear affirmative action. (Information Commissioner’s Office)
You can also control or delete cookies through your browser settings. However, disabling strictly necessary cookies may affect how parts of the website function.
11. Third-Party Services
Our website may use third-party services to help us operate, secure, analyse or advertise our business.
Depending on the services currently enabled on the website, these may include providers such as:
Third-party services may process information in accordance with their own privacy policies.
We only enable non-essential tracking and similar technologies where the appropriate legal requirements have been met.
12. How Long Do We Keep Your Information?
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
The length of time information is retained depends on the nature of the information and why we need it.
For example, information relating to completed services may need to be retained for longer than an unsuccessful website enquiry because of accounting, legal, insurance, dispute-resolution or business-record requirements.
When information is no longer required, we will take reasonable steps to securely delete it or otherwise dispose of it.
13. Sharing Your Personal Information
We do not sell your personal information.
We may share relevant information with trusted service providers where this is necessary to operate our business, provide services, maintain our website, process payments, provide IT and hosting services, maintain security, measure advertising or meet legal obligations.
Depending on the circumstances, these providers may include:
We only share information where there is a lawful reason to do so and, where appropriate, we take reasonable steps to ensure that service providers protect personal information appropriately.
14. International Transfers
Some third-party providers we use may process information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.
This may include relying on an adequacy decision, appropriate safeguards or another lawful transfer mechanism where required.
15. Your Data Protection Rights
Depending on the circumstances, you may have rights under UK data protection law, including the right to:
These rights are subject to certain legal exceptions and limitations.
If you wish to exercise a right, please contact us using the details below.
16. Accessing Your Personal Information
You may ask us for a copy of the personal information we hold about you.
This is commonly known as a Subject Access Request (SAR).
We may ask you for information necessary to verify your identity before responding.
We will normally respond to a valid request without undue delay and within one month of receiving the request, subject to applicable legal provisions.
In certain circumstances, the response period may be extended where permitted by law, particularly where a request is complex or multiple requests have been made.
17. Direct Marketing
If we send you marketing communications, we will do so in accordance with applicable privacy and electronic communications law.
Where consent is required, we will obtain the appropriate consent before sending marketing communications.
You can opt out of marketing communications at any time.
You can contact us using the details below if you no longer wish to receive marketing communications from us.
18. Complaints
If you have concerns about how we handle your personal information, please contact us first so that we can investigate and try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your personal information has not been handled in accordance with data protection law.
Information about making a complaint is available from the ICO.
19. Children’s Privacy
Our website and locksmith services are not specifically directed at children.
We do not knowingly collect personal information from children for marketing purposes.
20. Links to Other Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, security or content of websites operated by third parties.
You should review the privacy policy of any third-party website before providing personal information.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services or applicable laws.
The latest version will be published on this page with the updated date shown at the top.
We recommend checking this page periodically for updates.
22. Contact Us
If you have questions about this Privacy Policy, want to exercise your data protection rights, or have a concern about how your personal information is being handled, please contact us:
Lockout Locksmiths
Telephone: 020 7101 3450
Email: info@lockoutlocksmiths.co.uk
Registered Office:
48 Goldbeaters Grove
Edgware
London
HA8 0QB
United Kingdom
Website: lockoutlocksmiths.co.uk
Opening hours: 24 hours a day, 7 days a week.